Tony’s Sub Shop (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, place orders, join loyalty programs, or participate in other services.
Information We Collect
We collect information to provide better services and enhance your experience. The types of information we collect include:
1. Personal Information
- Contact Details: Name, email address, phone number, and mailing address.
- Order Information: Details about orders placed through our online platform, including items purchased, order preferences, and pickup times.
2. Payment Information
- Payment details are collected during online transactions and securely processed through trusted third-party payment providers.
3. Usage Information
- Website Activity: Information about your interactions on our website, such as pages visited, menu items browsed, and online ordering behavior.
- Clover Club Data: Information related to participation in our rewards program, including points earned, rewards redeemed, and engagement with promotions.
4. Community Interactions
If you participate in community programs, gift certificate purchases, or events sponsored by Tony’s Sub Shop, we may collect relevant details for coordination and communication.
How We Use Your Information
We use the collected information to:
- Process Orders: Ensure accurate and timely preparation and pickup of online or catering orders.
- Improve Services: Enhance customer experience by analyzing preferences and website usage.
- Promote Offers: Share special deals, promotions, or new menu items via email, SMS, or app notifications.
- Support Community Efforts: Manage communications and coordination for events or sponsorships.
- Loyalty Rewards: Track participation in the Clover Club and notify you of earned rewards.
A2P Messaging and Communications
By providing your contact details, you agree to receive notifications regarding:
- Order confirmations and updates.
- Promotions and special offers.
- Important announcements, such as changes to operating hours or services.
Opting Out
You can unsubscribe from promotional messages at any time by:
- Replying “STOP” to SMS communications.
- Following the “unsubscribe” link in promotional emails.
- Contacting us directly at tony@tonyssubshop.com.
Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties to:
- Process Payments: Securely handle transactions.
- Deliver Communications: Manage email and SMS notifications.
- Analyze Website Performance: Optimize our website and online services through analytics providers.
All third-party partners adhere to industry-standard privacy and security practices.
Data Security and Retention
- Security Measures: We implement robust encryption and access controls to protect your data against unauthorized access.
- Data Retention: Information is retained only as long as necessary to provide services or comply with legal obligations.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and improve functionality. You can manage cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access: Request access to the information we hold about you.
- Update: Correct or update your personal details.
- Delete: Request deletion of your data, subject to legal and operational requirements.
- Opt-Out: Decline promotional communications at any time.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. The updated policy will be posted on our website with the “Effective Date” noted.
Contact Us
For questions or concerns about this Privacy Policy or to exercise your rights, contact us:
Tony’s Sub Shop
Address: 1068 E Isaacs Ave, Walla Walla, WA 99362
Phone: (509) 529-5516
Email: tony@tonyssubshop.com
Order Online: https://tonyssubshop.com/store/
Thank you for choosing Tony’s Sub Shop. We value your trust and are committed to protecting your privacy while providing exceptional service.